Agency/Insured/Employee Diamond - Web Portal Issue

Incident Report for producersnational

Resolved

This incident has been resolved.
Posted Oct 03, 2025 - 12:08 CDT

Investigating

We are continuing to investigate this issue.
Posted Oct 03, 2025 - 12:07 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 03, 2025 - 10:48 CDT

Investigating

We are currently experiencing issues on the Agency Website Portal, Insured Website Portal, and the Employee Diamond Portal system.
You may experience longer than usual load times or your connection might time out.

We are sorry for the inconvenience, and we are hoping to have the system restored soon!

Thank you!
Posted Oct 03, 2025 - 09:18 CDT
This incident affected: AgencyPortal, InsuredPortal, API, and Employee Portal.