All Systems Operational

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Status Page for Producers National Corp

AgencyPortal ? Operational
90 days ago
99.62 % uptime
Today
3rdPartyRaters ? Operational
90 days ago
99.93 % uptime
Today
InsuredPortal ? Operational
90 days ago
99.75 % uptime
Today
PhoneLines ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - Redmountain, CCC, Credit Cards, and Docusign are back up.
Jul 28, 17:24 CDT
Update - We are continuing to investigate this issue.
Jul 28, 16:58 CDT
Update - Affects REDMOUNTAIN, CCC, Credit Cards, Docusign, and quoting portals.
Jul 28, 16:58 CDT
Investigating - Issue taking credit card payments, affecting Employee and Agency portal.
Jul 28, 16:23 CDT
Jul 27, 2021
Resolved - This issue is now considered resolved, contact center phone service should be back to normal operation now.
Jul 27, 13:26 CDT
Monitoring - RingCentral has implemented a fix for the issues their customers were experiencing today concerning the contact center. If anyone is still having issues with the contact center calls, please logout of, and then close the MAX agent, then open it back up and login. We will monitor the situation for a determinant amount of time before closing this incident.
Jul 27, 12:49 CDT
Identified - https://status.ringcentral.com/#contactcenter-americas-1

STATUS UPDATE
July 27, 2021
08:05:05 CDT
RingCentral Contact Center teams have moved traffic to an alternate datacenter to mitigate the issue causing customers to experience dropped calls and stuck contacts and agent sessions. Contact Center teams will be working to restore datacenter redundancy throughout the day. The next update for this issue will take place the afternoon of 7/27 or if a significant change in status occurs. If you are experiencing issues, please reach out to RingCentral Customer Care.

July 27, 2021
20:41:55 CDT
A portion of Contact Center customers may be experiencing dropped calls and stuck contacts and agent sessions. Contact Center teams have moved traffic to its redundant datacenter and are currently monitoring for stability. The next update for this issue will take place the morning of 7/27 or if a significant change in status occurs. If you are experiencing issues, please reach out to RingCentral Customer Care.

July 27, 2021
19:35:04 CDT
A portion of Contact Center customers may be experiencing dropped calls and stuck contacts and agent sessions. Contact Center teams have moved traffic to its redundant datacenter and are currently monitoring for stability. Please logout, clear cache and cookies, and log back in to your applications. If you are experiencing issues, please reach out to RingCentral Customer Care.

July 27, 2021
19:29:54 CDT
A portion of Contact Center customers may be experiencing dropped calls and stuck contacts and agent sessions. Contact Center teams are moving traffic to its redundant datacenter. If you are experiencing issues, please reach out to RingCentral Customer Care.
Jul 27, 10:18 CDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 14:35 CDT
Investigating - Investigating - some users cannot authenticate on VPN.
Jul 23, 14:06 CDT
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 21, 16:40 CDT